Auto-Reply EngineACTIVE
Auto-Reply & Handover Settings
Pengaturan bot pesan otomatis dan keyword handover.
Alur Auto-Reply & Handover
📩 DM / Komentar masuk
→ Cek apakah auto-reply aktif
→ Cek keyword handover (none)
⚡ Match? → Status → HUMAN_AGENT → Kirim pesan handover → Bot berhenti reply
✅ No match? → Kirim auto-reply default → Simpan ke inbox
→ Human agent bisa balas manual via /inbox